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Course Overview
This workshop is designed for anyone in a customer-facing role who wants to feel more confident and capable when communicating with customers who might have additional mental health needs. It's especially valuable for businesses across all sectors, as customer interactions increasingly require sensitivity and understanding.
We believe that by understanding a little more about mental wellbeing, we can all help to break down the stigma that sometimes surrounds it. This training will help you better understand and support your customers, leading to more positive and empathetic interactions. Ultimately, it’s about making sure every customer feels heard, understood, and respected, enhancing both customer satisfaction and trust.
During the workshop, we'll explore what we mean by mental wellbeing and also provide a clear, easy-to-understand overview of different mental health conditions, including anxiety, depression, bipolar disorder, psychosis, schizophrenia, personality disorder, and eating disorders.
Duration: 3.5 hours, including a short break.
Who it's for: Employees who would like a better understanding of mental health conditions.
Course delivery: Our mental health awareness training is available for on-site or remote delivery. It is an engaging session that actively encourages involvement through a mixture of group activities and open discussions.
Certification: You will receive a certificate of completion after completing the course.
Aims and outcomes:
- To improve understanding of mental wellbeing and mental health conditions
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To improve confidence in supporting customers with mental health needs
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To consider being with someone in distress
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The training was well organised and I really liked the management of the breakout sessions."Why Choose MINDFUL EMPLOYER?
| Nationally recognised for workplace mental health support and guidance.
As an NHS service, we are uniquely positioned to bridge the gap between clinical expertise and practical workplace solutions. Employing a team of mental health and human resource professionals, our highly skilled trainers will assist you in your learning by drawing on their wider experience to provide real-world examples and insights to ensure that you receive the most comprehensive, evidence-based support.
Learn more about MINDFUL EMPLOYER →
Bookings
Our Mental Health Awareness Training is open to bookings for both employers and individuals.
For employers: Employers can book a group session for between 6 and 16 staff to be delivered remotely or on-site by getting in touch.
For individuals: Individuals may register themselves for one of our upcoming open sessions as they become available.
Ready to Book?