Mindful Employer Plus

Help is just a phone call away

MINDFUL EMPLOYER Plus (MEPlus)

About MINDFUL EMPLOYER Plus:


For just £1.00 (+ VAT) per person per year, signing up to MINDFUL EMPLOYER Plus provides you and your staff with easy access to an independent and confidential helpline service for staff, and an advice line service for managers. Whether it is to do with work, relationships, health, debt or even legal issues, a trained professional will work with you and your staff to provide the support and guidance needed to help you to get a foothold on life’s challenges. 

SERVICE*

EMPLOYEE

FAMILY

Adviceline

Y

-

Counselling

-

-

Couples Counselling

-

-

Debt

Y

-

Legal**

Y

-

Family Care

Y

-

Everyday Matters

Y

-

Managerial Consultancy

Y

-

Cancer Counselling

-

-

 * Please note that this service is an ad-hoc, in the moment telephone helpline and managerial advice line only. No structured counselling or therapy is available through this service.

** Only one call per legal issue may be made at any given time. For more information, please see point four of our 'Key Points for Employers' below.

Key Points for Employers: 


  1. How is MINDFUL EMPLOYER Plus different to other Employee Assistance Programmes?
    Although Employee Assistance Programmes do offer a helpline service for staff, the majority of them also come with a range of other services as standard, such as one-to-one counselling or a critical incident response service. MINDFUL EMPLOYER Plus, however, purely provides an advice line service, allowing us to offer immediate guidance, support or signposting at a reduced rate.

  2. Who provides the advice line service?
    We have partnered up with CIC – experts in employee wellbeing – to provide the MINDFUL EMPLOYER Plus service, on behalf of MINDFUL EMPLOYER and Devon Partnership NHS Trust. CIC offers a range of support for employers in the UK and abroad. Alongside a full Employee Assistance Programme service, they also provide ad-hoc counselling, critical incident support, a whistleblowing service and specialist cancer support. Visit CIC’s website for more information.

  3. Who will answer the phone?
    CIC advisors answering the ‘Staff Helpline’ are fully qualified counsellors or psychotherapists. Those taking calls to the ‘Managerial Advice Line’ have expert training in human behaviour and relationships, and have management experience.

  4. When and how often can calls be made?
    With the exception of calls seeking legal advice – where only one call per legal issue is possible – there is no limit to the number of calls that can be made to either the ‘Staff Helpline’ or ‘Managerial Advice Line’ service. Both services are available all year round, seven days a week. The ‘Staff Helpline’ is open to staff 24hrs a day, whereas the ‘Managerial Advice Line’ is available between 8:00am and 8:00pm.

  5. Can family members of staff use the service?
    Unfortunately, no.  To keep the costs for MINDFUL EMPLOYER Plus low, the service is only available for your immediate staff and does not extend to their family.

  6. Is MINDFUL EMPLOYER Plus available to volunteers?
    Yes. Providing you pay £1.00 (+ VAT) for each additional person you would like to include, MINDFUL EMPLOYER Plus can be extended to volunteers, freelance consultants or any other people working for you who are not directly employed by the organisation.

  7. Can MINDFUL EMPLOYER Plus be bought for more than one year at a time?
    Yes, however, please note that refunds for the service are not possible, if your organisation deems either advice line service as ‘underused’ by staff.

  8. What happens at the end of our service period?
    We will send you an email approximately two months before your MINDFUL EMPLOYER Plus service is due to expire asking whether you would like to renew.  We will never assume that you wish to renew without contacting your organisation first. To renew your service, further details on how to do this will be included in our email to you. If you do not wish to renew the service, or if we do not hear from you around the time your service is due to expire, access to MINDFUL EMPLOYER Plus will cease on the anniversary of when it first commenced.

  9. What information does CIC collect and hold?
    All calls to either helpline will be recorded by CIC and stored in their system. This enables CIC advisors to review their notes to help provide further support if required and to improve the quality of their service. Although conversations are recorded, details of each call are kept completely secure and confidential and are never shared outside of CIC – not even with MINDFUL EMPLOYER. At no point will CIC force anyone to share their personal details with them – including their name. All that is needed from callers is the name of the organisation they work for.

  10. What information does MINDFUL EMPLOYER share with CIC?
    MINDFUL EMPLOYER will share a copy of the information provided on the ‘MINDFUL EMPLOYER Plus Application Form’. No other information that MINDFUL EMPLOYER holds about your organisation will be shared with CIC.

  11. Will we receive reports detailing the level of usage from our staff?
    Employers can request to receive a monthly, quarterly or yearly report on the level of usage for their organisation on an ad-hoc basis. Reports provide a breakdown of the number of calls made to each service and the type of issue that was discussed, such as legal, financial or health. No personal details are disclosed to protect the confidentiality of staff using the service. Requests for reports should be made to MINDFUL EMPLOYER by email at dpt.mindfulemployer@nhs.net.

SIGN UP FOR MEPLUS